Caramel Syrup Waffles | FAQ
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FAQ

Frequently Asked Questions

Everything you’ve ever wondered about regarding our Dutch Waffles, our store and our products, shipping, payment and lots more. Can’t find the answer? Drop us a line and we’ll get back to you!

REGISTRATION & LOGIN

Registration, how does that work?

At the top of this page you can find the item ‘Customer login’. Registration as a customer is best doen when ordering. At the end of the page, after filling in all the needed info you will be asked if you want to register. Please do so because it will save you effort the next time you want to order. You will receive an e-mail with all the needed information with which you can logon to CramelSyrupWaffles.nl.

Can I change my e-mail address?

Yes you can do this yourself. When you logon you will find an option to see/edit your own profile, here you can change it.

Can I change stuff in my customer profile like my address or password?

Yes you can do this yourself. When you logon you will find a option to see/edit own profile, here you can change it.

I forgot my password, how can a get a new one?

On the login page at CramelSyrupWaffles.nl you wil find next to where you normally logon an option “forgotten password”. If you click on it and give us your e-mail address we will send you a new password. If this doesn’t work please contact us via our contact form at the bottom of every page or try our helpdesk.

During the registration a got the message that my profile already exists, what now?

A part of your registration or your email address has already been used in a previous profile. This probably means you have been here before and you can use that profile. If this is not the case please contact us via our helpdesk by contacting us under Contact(top right corner of the page).

Something went wrong when asking for a new password, what now?

You have used CramelSyrupWaffles.nl before but just can’t seem to remember your password? You can change your password on the login page. If this doesn’t work please use our helpdesk by filling in a contact form. Please include as much information as you remember. This will help us in our search to help you out.

PAYMENT

Are the prices including tax?

Alle featured prices at CramelSyrupWaffles.nl are including taxes. If you are a entrepreneur you can ask for a receipt excluding taxes via the helpdesk. If you order outside the EU, no VAT is charged.

How can I pay?

Creditcard (Visa en MasterCard) is a very good option or via Paypal. You can also make use of I-deal. As explained above I-deal is a online system used by almost all Dutch Banks. A third possibility is to tranfer money direclty to our bank account. Which ever way you choose,  when the money has been received the order will be processed. Please take into consideration that an international money transfer can take up to 10 days to arrive.

I have received a discount coupon, how do I use it?

After making your selection of products please procede to the checkout. If you are not already logged in please do so.(not mandatory) When asked in which manner you would like to pay, in the top left corner there you can check & leave your code. In the proceeding page the discount will be processed and subtracted from your payable amount.

Invalid couponcode?

If you are of the opinion that your discount couponcode should work, and it doesn’t, please get into contact with us via the helpdesk at info@CaramelSyrupWaffles.nl or our contactform. Please also mention the code when doing so.

DELIVERY

When will the order be sent?

Your order will be sent within max 4 days of Caramel Syrup Waffles .nl receiving your payment. This is due to CaramelSyrupWaffles.nl having a minimal stock to make sure every product we sent has minimal shelf time. Total amount of days needed to get to delivery address depends on where in the world it needs to go.

 

Is my order insured?

We at CaramelSyrupWaffles.nl make sure all packages are insured.

How does TRACK&TRACE work?

All CaramelSyrupWaffles.nl packages are sent with the help of our partner Post.nl. As soon as Post.nl has received your package you will be sent an email with barcode and all needed links to the Post.nl site. If you get a notice stating your barcode cannot be found, don’t worry this sometimes happens. Mostly likely is that your order is still en route to you. Please note It may take track&trace 24 hours to get up and running. No worries if you can’t find you package rigth away.

How much are the shipping charges?

The shipping charge depend on two things, the weight you put in your shoppingcart and where it needs to go. You will find a brief summary of all weights, destinations, and corresponding charges under Shipping Information.

Customs and taxes, how do they work?

From within the EU there is no such thing as customs and you can order anything on the CaramelSyrupWaffles.nl website. Outside of the EU certain items cannot be imported or duties need to be paid. (for example no meatproducts may go to the UK or items containing alcohol may enter the USA) Before ordering anything on CaramelSyrupWaffles.nl we advise you to get into contact with your local customsoffice. They can advice you.

How do I know if certain items may enter the country of destination?

We try to inform you as much as we can but every country is different and rules are continuesly changing. The best thing to do is inform yourself of all local rules concerning import by contacting your local customsofficer.

Can I have something delivered to an address I don’t live?

Sure you can, please make sure to state specifically that the order needs to go to a differnet address than your own.

It seems like months ago I ordered and my package still hasn’t arrived, what now?

All our regular packages are sent with the help of our friends at Post.nl. Every delivery time mentioned on this site is an indication, no garantee. Please take into account that sometimes delays are inevitable. This is beyond our control unfortunately. Please have patience up to 3 weeks after indicated time. After this time and the parcel has not arrived yet, please get into contact with our helpdesk. Please do not forget to mention your order referencenumber.  We can then have Post.nl try and find out what happened. If they reach the conclusion that your order got lost, then we can fully reemburst you for all the ordered items. If by chance your package is not allowed through by customs please note that no compensation by CaramelSyrupWaffles.nl will be paid.

What happens if my order does not pass customs?

CaramelSyrupWaffles.nl tries to inform our clients as much as we can on the rules and regulations concerning the import of our products. Unfortunately all customers are fully responsible for the import of their own order to the country of destination. CaramelSyrupWaffles.nl cannot be held accountable in any way,shape, or form when entry is denied or goods are confiscated by customs.The client is responsible.

ORDER

Ordering, how does that work at CramelSyrupWaffle.nl?

The simplest way is to register and create an account for yourself. Make your own account by using the customer login. As soon as you’ve done that you will get a confirmation e-mail with all your details. Please check these as they will be used to get all purchased items to you. After doing all your shopping please go to the top right corner of the page. Please click on the shoppingcart. In the shoppingcart total weight of all ordered items is logged. Each cart may never weigh more than 25 kilo’s. After ordering everything please check the content of your cart. After the check you may choose a way to pay. After payment your order will be processed and a confirmation e-mail will be sent to you. Custom orders or orders with very high please get in touch info@ Cramel Syrup Waffles .nl .

Registration of a customer account, is that mandatory when ordering?

To order you do not need an account but we do need all the information asked when registering, So this needs to be supplied anyway. Then why not register? Our advice would be to register because this will save you time when placing a second, third, or fourth order which you undoubtedly will be doing!

Can I pay without creditcard?

Sure you can! You can pay via i-Deal an platform supported by all Dutch banks like Rabobank, ING and ABN AMRO. If you are not a customer of one of these banks you can also transfer the total required amount to our CramelSyrupWaffle.nl bankaccount. When the money has been received the order will be processed. Please take into consideration that an international money transfer can take up to 10 days to arrive. Third option, you could use Paypal!

How do I cancel my order?

The cancellation of an order is only possible free of charge if the order has not been taken into production yet. Please make use of de contact form supplied on this website. Be sure we will do everything within our power to help you out. If the order is been processed but is still within our reach we will cancel it against 10% admin fee. If the order has already been sent to you we cannot cancel it anymore. You can always return the package but unfortunately all cost incurred for return shipment cannot be refunded by CramelSyrupWaffles.nl.

Can I see my earlier orders & content anywhere?

Unfortunately CramelSyrupWaffles.nl does not keep any record of prior orders.

How do I know that my order was received by CramelSyrupWaffles.nl com in good order?

When you order at CramelSyrupWaffle.nl we make sure you get a confirmation e-mail with all relevant information in the e-mail.

Any customerservice?

Our customerservice can be contacted via info@CramelSyrupWaffles.nl. We will reply as soon as possible. Unfortunately calling is not an option.

How long can the CramelSyrupWaffles.nl produce be kept?

We garantee that all sent items at the moment of sending can be kept up to 6 months, but our product is best consumed within 8 weeks.

How do I know how heavy my order will be?

Every item at Dutch Delicacies has a certain weight. In the shoppingcart all weights put into it are added. Total weight of your basket is shown in the checkout area.

RETURNING STUFF

Can I return or swap any item I have purchased at CaramelSyrupWaffles.nl?

If you are unsatisfied with any purchase you may have doen at Caramel Syrup Waffles.nl you always have the right to return them within 10 days of receiving your order. This is only the case if the items stays unopenend. Any opened items order at Caramel Syrup Waffles.nl we cannot take back or refund.

A bought item is defect, what now?

When any item you may have ordered at CaramelSyrupWaffles.nl is defect upon arrival please bes o kind as to report this to our helpdesk, including a picture of the item. When applicable Caramel Syrup Waffle.nl will refund this item.

There seems to be an item missing from my order, what now?

First of all, if there is an ordered item missing we are very very sorry. Please be so kind as to report this to our helpdesk including the ordernumber or code. We will refund the missing item of course.

How do I get my money back when I send stuff back?

CaramelSyrupWaffle.nl will refund within 30 days of receiving any return package. CaramelSyrupWaffles.nl will only refund the items returned in good order to Caramel Syrup Waffles.nl. All payments will solely be done to the bankaccount from which payment was initially made to CaramelSyrupWaffles.nl

CONTACT

I have a tip:

We would really like to hear what you think of our site or if you have a tip we might use. Please be so kind as to use the contact form or the idea dropbox on this page.(down right corner)

I have a complaint:

We find this very sad to hear because we haven’t lived up to your expectations. Nevertheless we would like to take this opportunity to learn about something we might be able to improve on. Please be so kind as to send all complaints to info@caramelsyrupwaffle.nl . Thank you in advance.